Q: How can I view the status of my order? A: Go to our Customer Service page and enter your order confirmation number to pull up your Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. For additional shipping information, please visit our Shipping page.
Q: How should I care for my chocolates once they arrive? A: For best results, our chocolates should be stored in an airtight container placed in a cool, dry place - ideally between 60º and 65º F and with less than 50% humidity. Since we do not use artificial preservatives or shelf-life enhancers, we recommend that you enjoy your chocolates within 2 weeks of receipt.
Q: Can I keep my chocolates in the refrigerator? A: We strongly recommend against storing your chocolates in the refrigerator. The humidity, sudden change in temperature, and surrounding odors can adversely affect both the texture and flavors of fine chocolates. If refrigerated, the chocolates my develop a "bloom". Although still edible, the chocolates will not look appealing. Absolutely DO NOT FREEZE your chocolates!
Q: What is a chocolate "bloom"? A: There are 2 types of bloom - a sugar bloom and a fat bloom. A sugar bloom is usually caused by dampness and condensation - you'll see grains of sugar on the surface of the chocolate. A fat bloom is usually caused by excessive heat or cold - you'll see a whitish or gray film on the chocolate. Blooms are often mistaken for mold (which they are not) and are perfectly safe, although visually unappealing.
Q: What is the best way to serve chocolate truffles? A: Chocolate truffles are best served at room temperature to allow for full expression of all flavors. If they have been chilled, allow them to come up to room temperature prior to serving. Q: What if I have a nut allergy? A: We do use nuts in several of our chocolate, so there may be nut traces in our other chocolates as a result. If you have nut allergies, you should consider not eating our chocolates.
If you have a question that has not been answered here, please email us at info@coco-zen.com, and we will do our best to answer your questions.
