Q: How soon will I receive my products? A: We do not carry stock of our Sew Steady Tables and cabinet inserts as they are custom made to your machine. Our standard lead time from the date you place your order to when we ship is 7 to 10 business days. Call to confirm or inquire about expedited shipping. Transit time is 3 - 5 business days.
Q: When will I see the charge on my Credit Card? A: Your credit card will be charged the day your product is ready to ship.
Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. Final shipping costs will be displayed on the Invoice.
Q: How should I fit my new table to my machine? A: Adjust the height of the table legs so that the top of the table is level with the top of the freearm.
Q: What should I clean my table with? A: We recommend using Turtle Wax Paste, Goo Gone Gel or our Sew Steady Polish Kit ONLY. We have not tested other products. Use a soft micro fiber towel or soft cloth that does not have any fabric softener or anything that will leave residue and buff until the table is smooth. This works real well and will get the table nice and polished allowing the fabric to slide easily. Other cleaners have harsh chemicals that can weaken and/or break the acrylic.
Q: How come my table does not fit my machine? A: Our tables / inserts are designed to give you a flat sewing surface.
When first putting our table on your machine, you start with the front left of the freearm.The table should be perfectly level with your freearm where your needle is at. If this is not level, even a 1/16 inch off, it will not fit your machine correctly.
Secondly, your machine may not be level.If you look closely you may see the machine is higher in the back than in the front.Our table can only be level in one place, so if the machine is not level, our table will fit differently on one side than the other. Our table is designed to fit over and around your machine in the back, once adjusted level in the front.
Unfortunately, when the machine is not level, we make the design that works the best and still allow the fabric to move freely and evenly from the front to the back without sewing uphill or falling off the back and pulling on your needle.
A: When installing legs, place a soft cotton towel on a firm, flat surface. Lay table upside down upon it. Push the legs all of the way on. No tools are needed.
Q: Can I remove the Legs from my table?
A: Yes! To remove the legs,just wiggle (do not twist) them back and forth gently, pull them up and off.You must support the plexiglass. No tools are needed.