Store Policies
Shipping & Returns Our Return Policy. All of our products are shipped fresh with the proper packaging in order to withstand the ship time to each destination. All perishable food orders are final. We can not be held responsible for any package that is left outside of the recipient's address. We can not be held responsible if a package is delayed due to an address error that was entered by the purchaser. We can not assume responsibility for non-delivery on the part of UPS for whatever reason they are unable to deliver, i.e. holidays, which are extremely busy and can delay delivery times. We will, however, try to help in any way possible to ensure you get our product. Please call us with any problems that involve UPS. Shipping Services. We use UPS Ground and UPS 3 Day Select. We will attempt to contact UPS for a customer who wants to claim damage, late delivery, and/or non-delivery and provide assistance in any way possible. UPS will not deliver to PO Boxes. We ship from our store in Levittown, PA. Shipping Charges are determined by UPS using 1) the weight of the package and, 2) the destination. We have a minimum $20 on all online orders. We ship all orders on Mondays (Tuesdays on Monday holidays). Packaging. We package our products in insulated boxes with dry ice and ice packs to ensure it is properly cooled for the duration of the ship time. We freeze our fresh products once they are prepared for shipment.
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