Do I need to create an account to place an order?

A: No, but if you do, you can store your billing address, shipping address, check your order status and we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.

Is your site secure?

A: Yes. All credit card information is encrypted across a secure line.

What if I need to change my order after I hit "Submit"?

A: Call us immediately at 1.714.381.2030. As long as the order hasn’t gotten too far along in  processing or production, we should be able to modify it for you.

 

    Please note: If your order has been shipped, it cannot be changed.

How do I know if my order went through?

A:  You will receive an order number via E-mail. Make sure you only click  the “Submit” button only once to avoid duplicate orders or charges.

What forms of payment do you accept?

A. You may pay with Paypal, visa, mastercard, discover, american express, certified check or money order.

Return/Exchange Policy

 
• Returns/exchanges  must be initiated within 14 days of the ship date listed on the  top of your delivery receipt. Contact us for a Return Authorization  before returning the product. Returns without authorization will be  refused.

 
• All       Clearance items purchased on www.hourglassfashions.com are final sales and may not be       returned or exchanged.

 
• Merchandise       may not be returned if worn or washed. State  law prohibits the return of "Intimate Wear" once it has been worn. We  strictly adhere to this law and will not receive any worn items. When  you receive your merchandise please take a moment to inspect the  garment for damages, size, and color. For the health and safety of our  employees, returns of worn items will not be accepted.

 
• Returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return.

 
• Allow       2-4 weeks for processing returns/exchanges.

 
• Hourglass Fashions   is not responsible for returned items that are lost or damaged in  transit.

 
• Shoes and boots may be returned or exchanged but you are subject to a 15% restocking fee, which will be deducted from your refund.

E-mail us at hourglassfashions@sbcglobal.net to request a refund or exchange.

 

Please contact us with the following information:

 
• Your       full name

 
• Your       order number

 
• The       item number(s) and description(s) of the item(s) you are returning or       exchanging

 
• Whether       you are requesting a return or exchange

 
• The       item number(s) and description(s) of what you would like in exchange, if       applicable

 
• Your       approval to charge your credit card for the exchanged item(s) being       shipped( must be a registered customer to make an exchange)

Exchanges

 
1. Contact Hourglass FashionsCustomer Service to receive your Return  Authorization  and to select the item(s) you would like in  exchange.

 
2. You       will be charged for the new item(s). When we receive the returned item(s),       we will issue you a refund for that item.

 
3. If an       item is not available for exchange, we will issue you a refund or do a store credit for the       returned item(s).

What makes you different than other websites that sell similar products?

We are a female owned and operated business and we are shopaholics who  know what you want and what you need to have a pleasant and satisfying  shopping experience. We will do whatever it takes to make our customers  happy.

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