Seaflora Wild Organic Seaweed Skincare Store Policy

	Shop Home \| Store Policies \| Customer Service \| Search \| View Cart

Seaflora Online Shop Policy

About Seaflora and our Professional Referral Policy

At Seaflora, our organic wild seaweed skincare products are made from the world's premium quality, wild, Canadian seaweeds. We select only the best and purest ingredients to blend into the creation of each of our wild seaweed products.

Our goal is to assist you in achieving your most beautiful and healthful skin ever.

It is Seaflora's policy to ensure our online shoppers are choosing the right product for their skin. Should there be a Seaflora trained spa or practitioner in your local area, Seaflora will put you in touch so you receive hands-on consultation and personal help and assistance with the types of seaweed products you should be using. Seaflora encourages each online shopper to visit an accredited skincare and Seaflora trained professional, so that you can reap the full benefits of these organic seaweed skincare products. Should your area not have a Seaflora trained spa or practitioner located in your traveling vicinity, we will make every effort to assist you with your skincare choices.

Ask our Esthetician

At Seaflora, we strive to learn more about skin care and it's solutions all the time. If you have a question, we'll answer it! If we don't know, we'll find out! Our estheticians, seaweed trainers and our employees receive continual training with the skin care lines and skin care methodologies.

Payment

We currently accept VISA and MasterCard. br>
Security

Our website is secured with a Web Server. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. When you place an order online, your personal information and credit card information are encrypted using encryption technology before being sent over the Internet. We use a secure server which safeguards shopping transactions over the Internet by encoding information passing between computers at different locations. Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to us.

Privacy Policy / Security of Personal Information

We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide to us is of the utmost importance.

We have prepared this Privacy and Security Statement to let you know about how we collect, use, disclose and otherwise manage the personal information you entrust to us.

When you provide personal information to us, you are consenting to the manner in which Seaflora collects, uses, discloses and otherwise manages your personal information, as set out below.

We may collect personal information that you provide us when you:

Purchase, order, return, exchange or request certain information about our products and services;
Visit or register with our website or participate in another feature of our site, such as online purchasing;
Respond to one of our surveys; or
Provide us with comments or suggestions.

When you purchase our products, we will collect your pertinent information. We use this information to process your orders and to better assist you when you visit or call us, as well as improve our product offerings.

When you return previously purchased merchandise or request a refund or exchange, you will be asked to give your name, address, phone number and the reason for the return. We collect this information to help prevent fraud and assist us in determining quality control issues.

Other Uses of Personal lnformation

Seaflora uses personal information, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mail newsletters about our products, services, sales and special offers.

Your Suggestions

We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of Seaflora and our product and service offerings.

How Secure Is My Personal Information on the Seaflora E-Commerce Site?

We work to protect the security of your information during transmission by using Secure software. Seaflora uses Pay Pal, one of the most credible companies on the internet. It's important for you to protect against unauthorized access to your password and your computer.

Disclosure of Personal Information

We value your privacy as much as you do.

Personal Information Disclosure: Seaflora will not trade, rent or sell your personal information, without your prior consent.

If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (Canada Post, U.S. Postal Service, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.

Legal: Please note that Seaflora must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

Additional Information About Our Website

Visiting our sites: In general, you can visit our sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our sites. We use this information to monitor and improve our sites.

Third party links: Our sites may include links to the websites of our business partners. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully.

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Seaflora cannot ensure or warrant the security of any information you transmit to us on our sites.

How to Contact Us

We want to assure you that Seaflora is dedicated to protecting your privacy. You can contact us or otherwise communicate your privacy concerns by

Call us: (250).642.5328
E-mailing: info@seaflora.com
Accessing your registration information on our sites
Writing to us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request)

Taxes on Products

We are required by law to collect PST and GST tax on all orders shipped to addresses in British Columbia, Canada. Only GST tax is applied to all orders shipped to addresses in other Provinces in Canada. PST and GST do not apply to purchases made by US residents.

Sales Tax

Orders shipped to the US may be subject to duty and/or state taxes, which will be the recipient＊s responsibility. You may contact your local Department of Commerce for information about any duty and taxes that may be added.

Prices / Currencies

All shown prices are in the currency indicated in your shopping cart. However, regardless of your location and currency that you are shopping in, your VISA/MC account will be charged the converted amount in Canadian Dollars. If you would like to convert Canadian Dollars to your currency, or your currency to Canadian Dollars, in order to see the approximate charge that will appear on your VISA/MC statement, then please use a currency converter.

Duties

International customers from outside of North America will be responsible for payment of any applicable duties at the time an order arrives at its destination.

Unclaimed Packages / Refusal of Packages

All unclaimed or refused shipments returned to us by the postal service are subject to any "return way" shipping costs plus the exact original shipping charge that was paid by us to send the parcel. We will contact you if your unclaimed package returns to us.

Shipping

After placing an order, you will be sent a confirmation email/receipt, which includes an order number. Please provide this number when inquiring about your order.

Once you place an order you will receive an email from showing your credit card was charged by Outer Coast Seaweeds Ltd. Orders are transmitted on a daily basis. There is a $5.00 shipping charge applied. The usual process time for orders, once received, until shipment is 3 每 5 business days (excluding weekend days). Orders placed on Saturdays and Sundays will be processed on Monday.

Shipping within Canada: Orders placed online will be shipped for a $10.00 plus GST rate.

Shipping to the U.S. is a $20.00 shipping rate for any size of order.

Shipping times for orders can take anywhere from 7-14 days from the day of shipment. All shipments are sent out on business days. We are not responsible for third party delivery systems.

International Orders

For international orders outside of North America, we charge the actual cost of shipping and will add this amount to your invoice. Please feel free to email us with any shipping questions you may have.

In Canada, we ship via Canada Post＊s "Expedited" parcel service. Expedited Parcel usually delivers the next business day locally, 1 to 3 business days regionally, and 2 to 7 business days nationally between major Canadian centres. (*Source: Canada Post).

For our US clients, we ship Expedited Parcel

For courier shipping, please contact us at info@sea-flora.com

Order Inquiries

For questions regarding the status of your order, email us at info@sea-flora.com or call us at 250.642.5328.

Returns

As a Sea-flora.com customer, you are very important to us and we want you to be totally satisfied with your wild organic seaweed skincare purchase.

If the product is damaged during shipping we will send out a new duplicate product once we receive the original product back. If the product produced irregular skin reactions, you may return the wild organic seaweed skincare product(s) in their original packaging along with all parts and printed materials to us for a refund minus the 15% processing fee within 30 days of delivery. Product must be at least 75% full. We recommend that you use a trackable and/or insured shipping method as we cannot be responsible for returns lost in the mail.

We will only accept products that were purchased from our shop-on-line: www.sea-flora.com

Unfortunately, we cannot accept returns on used or opened items - as we guarantee the purity, freshness and authenticity of the wild seaweed skincare products. All clearance and special sale items (percentage off discounts, promotions) are considered final sales.

If the products are in original package and were not opened or used and you want to return them - you can send them back to us for a refund within 14 days of your purchase. Returns for a refund are subject to a 15% restocking fee. This amount will be deducted from your refund. All returns must contain a copy of your invoice.

We will notify you via e-mail once we have received the returned item and processed your refund. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return.

Refunds are issued for the price of the returned product only. We do not refund shipping charges unless due to shipping errors. Customers are also responsible for shipping charges when returning products or making exchanges.

At Sea-flora.com we make every effort to track products that are unsatisfactory to our customers. For this reason we appreciate any comments/reasons that you can give us for returning a product. If you would like to contact us by phone regarding returns please call us at 1.877.713.7464.

All returns must contain a copy of your invoice with the Return

Our return address:

Outercoast Seaweeds
PO 374, Sooke, B.C.
Canada V0S.1N0

Thank you again for your order.

Diane Bernard
Seaweed Lady

Go Back