As a Proud American Company we make every possible effort to keep our prices competitive, but due to the overwhelming increase in gold and sterling silver prices you may unfortunately start to see a rise in some of our prices. We will continue to do our best to keep our American made designs affordable. Thank you for your understanding.
OUT OF STOCK ITEMS:
SHIPPING: Shipping Calculations and Times
If the item you would like is presently out of stock, just call us and reserve it. We will gladly ship it to you when it comes in. Please feel free to come browse our store when you are in town. We look forward to seeing you.
FedEx can only ship to street mailing addresses (not PO Boxes or APO addresses). Please give us an accurate street address. If you give us an incorrect zip code you may be charged a minimum FedEx re-delivery charge of $11. In addition, if your package is to be delivered to an office or apartment, you must enter the suite or apartment number. If this information is omitted your package will not be delivered and a charge of $11 will be added to your shipping charges. Please call our Customer Service at 202-333-2979 to place your order if you need your package by a specific date.
ANN HAND ships via FedEx and offers Ground, 2nd Day, and Next Day Shipping. The delivery times are based on the number of business days..
1. 5-7 Business Days
2. 2 Business Days
3. Next Day Air
Orders shipped to Hawaii and Alaska must be sent via 2nd Day Shipping and may require an additional three days for delivery and an additional shipping charge may be applied. Please call to receive a quote for shipments to Hawaii, Alaska or Canada.
INTERNATIONAL ORDERS (other than APO) cannot be accepted online. Due to the value of your order, we must make sure it reaches you in pristine condition and in a timely fashion. We need to make specific shipment arrangements with you before we can guarantee your order and shipment. Custom fees and duties, if any, are the sole responsibility of the customer. Additional postage fees (if applicable) and country shipping information must be part of the delivery discussion. Please email or call us regarding international orders.
APO, FPO, and AE orders are shipped via US Postal Office and take additional handling and shipping time. Custom Fees are the responsibility of the customer. We regret we cannot ship 2nd Day or Next Day via the Post Office. If you have any questions, please email us at: email@example.com
If your order is received Monday through Friday, it will normally ship within 48 hours. We make every effort to ship orders as soon as possible. Orders shipped during our busy holiday season may take longer. Shipping times exclude holidays and weekends.
Weekend orders will normally be processed the following Monday or the next business day, which ever comes first. Please remember, FedEx delivery times refer to business days. Keep this in mind when requesting 2nd Day or Next Day delivery. Special fees apply to Saturday deliveries and must be requested before 1pm Friday.
- Refer to www.FedEx.com for package tracking and their shipping times and policies
Items shipped to a Washington DC address are subject to 6% DC tax. Those items shipped outside of the District of Columbia will not be taxed.
Due to the size and shape of the boxes for these items, FedEx charges an additional fee for their dimensions. This will explain the increased cost of your shipping fees.
We, here at Ann Hand, take great care in making sure these items arrive in good condition and know that you, as our valued customer, understand the need for the additional packaging.
Our customers are very important to us and we strive to assure quality items with excellent service. Please call us before you return your order. 202-333-2979.
Refunds and exchanges are allowed within 10 days, when accompanied by a valid receipt and in original condition.
Sorry, we do not accept returns of special orders, engraved or sized items, or merchandise altered in any way. Corporate merchandise cannot be returned or exchanged. Items must be returned in original box.
We are a small business and we appreciate your understanding of our return policy.
As always, our ANN HAND signature box is complimentary and is included in every order.
For items OVER $150, Gold Gift Wrap is Complimentary. Please allow an additional day for gift wrapping. This is Ann's gift to you.
For items UNDER $150 the gold wrap is NOT included. If you would like the Gold Wrap, please call us at 202-333-2979 and we will be glad to include it in your order for a charge of $5.50 per item.