ordering

shipping

ordering

What is your privacy policy?
Your privacy is of paramount importance to us. We never sell, or share our customer information with anyone, at any time, for any reason!

Do you have a catalog?
Yes. We have an e-catalog in PDF format that is sent to your email inbox. PDF files require the free Adobe Reader. To insure delivery to your inbox, please make sure that your email inbox is not full and that you have added Ecolage to your approved senders list, or address book as necessary. To request our e-catalog Click here.

Do you have a minimum order amount?
Yes. The minimum amount for placing an order is $39.

Does the minimum order amount include the shipping charges?
No.

Do you guarantee your plants?
Yes. You and those who receive your gift plants must be thrilled. Ecolage plants are guaranteed to be healthy, true to name, and arrive safely. Should our plants fall short of your expectations upon arrival, we'll restore your confidence with either an appropriate replacement or a full refund whichever you prefer.

Do you substitute plants that are not currently in stock?
No.

How can I pay for my order?
VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and personal checks.

When will my order be processed?
We process your order immediately to reserve your plants. Orders received after 1:00pm CST on Friday may be processed the following Monday morning - save Saturday Next Day Delivery.

Can I place my order over the phone?
Yes. Please call toll free 1-866-562-8088 - 9:00am -3:00pm CST, Monday-Thursday.

Can I send my order via FAX?
Yes, you can fax your order to 1-337-477-5992 - 24/7/365

Can I email my order?
Yes. Please click here to email us your order but please do not include your credit card payment information for internet security reasons. Please call toll free 1-866-562-8088 - 9:00am -3:00pm CST, Monday-Thursday to give us your credit card payment information.

Will I need an email address when I order over the phone?
Optional. However, if you'd like to receive a sales receipt and the UPS tracking number via email when your order ships, it's required. Note: Printed Sales Receipts are enclosed in the Packing List, save Gift Orders. To insure delivery to your inbox, please make sure that your email inbox is not full and that you have added Ecolage to your approved senders list, or address book as necessary.

What personal information is required when I order something online, or by phone?
Your name as it appears on your credit card.
Your credit card number + expiration date.
Your credit card's CVV* number - Required for phone orders.
Your telephone number.
Your credit card billing street address.
Your credit card billing zip code.
Your email address - Optional on Phone Orders.

* The CVV number is the 3-4 digit number on the back of your card just after the last 4 digits of your credit card number. It's an exclusive number assigned to your card. Giving us this number assures us that you have the credit card in-hand when ordering.

Do you charge sales tax?
Orders shipped to, or placed from within the State of Louisiana, will be charged 9% sales tax.

Can I redeem my gift certificate or credit online?
Sorry, but at this time, we are unable to process these automatically. Please call toll free 1-866-562-8088 - 9:00am -3:00pm CST, Monday-Thursday, or email us your plant selections. Click here.

Can I change, or cancel my order?
Yes. Sorry, but at this time, we are unable to process these requests automatically. Please call toll free 1-866-562-8088 - 9:00am -3:00pm CST, Monday-Thursday, and we'll promptly accommodate your request. You can also email us. Click here.

Can I pay for my order by check?
Yes. Please mail your check to Ecolage, 2623 West Sale Road, Lake Charles, LA 70605.

Do you offer a service that will help me find a particular plant?
Sorry, but we are unable to provide this service at this time. However, we do provide a gardening links page that's a great place to start. We also suggest searching www.google.com, www.msn.com, and www.yahoo.com.

Do you offer a service that can help me with plant selection in my hardiness zone?
Sorry, but we are unable to provide this service at this time. However, we do offer a link that provides USDA Plant Hardiness Zone information by your zip code. See bottom left of this page.

Questions + Comments about ordering?
Please call toll free 1-866-562-8088 - 9:00am -3:00pm CST, Monday-Thursday,
or email us. Click here.

shipping

Do you substitute plants that are not currently in stock?
No.

Do you ship plants outside the Continental United States?
Sorry, we are unable to at this time.

Do you ship year-round?
Yes, weather permitting. We do not ship during the week of Thanksgiving and Christmas week through New Year's day.

Does Ecolage have the required permits to ship to California?
Yes.

When an order is placed, do you ship immediately?
We ship within 1-2 weeks after order receipt unless a later date is requested. We do not ship during the week of Thanksgiving and Christmas week through New Year's day.

Can you hold orders for later shipment?
Absolutely! Simply use the "Customer Message" box during the check-out process to let us know when you'd like your order shipped.

Which company do you use to ship your plants?
We ship via United Parcel Service. UPS requires a street address for delivery. If at all possible, please provide an address where a recipient is available during the day.

What are the shipping options with UPS?
UPS Ground®
UPS 3 Day Select®
UPS 2nd Day Air®
UPS Next Day Air®

Does UPS include the day of shipping in their delivery schedule?
No. The day we prepare, package and ship your order is not included. Business days are Monday - Friday, excluding holidays.

What is the UPS 2008 Holiday Schedule?
In the United States, UPS observes the following holidays:
Memorial Day - May 26, 2008
Independence Day - July 4, 2008
Labor Day - September 1, 2008
Thanksgiving Day - November 27, 2008
Day after Thanksgiving Day - November 28, 2008
Christmas Day - December 25, 2008
New Year's Eve - December 31, 2008
Saturday + Sunday are rest days.

When can I expect delivery with UPS Ground® service?
Please refer to the UPS Ground Map below to identify your shipping destination zone. We ship to those zones on the days described below:
Color = Yellow: 1 Day Ground Service . Monday + Tuesday + Wednesday Only
Color = Dark Yellow: 2 Day Ground Service . Monday + Tuesday + Wednesday Only
Color = Green: 3 Day Ground Service . Monday + Tuesday Only
Color = Red: 4 Day Ground Service . Monday Only
Color = Orange: 5 Day Ground Service . Monday + Tuesday + Wednesday Only
Color = Putty: 6 Day Ground Service . Monday + Tuesday + Wednesday Only

We ship UPS 3 Day Select® on Monday + Tuesday Only.*
We ship UPS 2nd Day Air® on Monday + Tuesday + Wednesday Only.*
We ship UPS Next Day Air® every weekday.
* This to ensure your plants arrive before the weekend.

What are your Shipping and Handling Charges? Shipping + Handling costs are shown during the Check-Out process, save orders that exceed 150 pounds - large orders of more than 4-5 #3G plants [actual weight +/or dimensional* weight]. In this event, shipping costs will be determined offline here at Ecolage and forwarded by email, or phone to you for approval prior to order processing. * UPS Oversize Box [12" x 12" x 48"]

How are the Shipping + Handling costs determined?
Costs are determined by your zip code - the distance you are from us here in Lake Charles, Louisiana, and the quantity and weight [actual + dimensional] of the plants you've selected.

Will I know the shipping charges shown before I have to enter my payment information?
Yes - save orders that exceed 150 pounds - large orders of more than 4-5 #3G plants [actual weight +/or dimensional* weight]. In this event, shipping costs will be determined offline here at Ecolage and forwarded by email, or phone to you for approval prior to order processing. * UPS Oversize Box [12" x 12" x 48"]

How will I know if my order has been shipped and how can I track my order?
Your UPS Tracking Number is emailed to you on the day your order is shipped.

Can I leave a special delivery message for my order?
Yes. Simply use the Customer Message box during the check-out process if you have any special shipping and delivery instructions.

What if I've submitted an incorrect Ship To address and my order has already shipped?
Please make sure that you have provided the correct address and ZIP code for your delivery. We cannot be held responsible for delivery problems that arise from incorrect addresses. You will be charged $10 if UPS has to pick up the order and redeliver your package to the correct address.

What size plants do you ship compared to other mail order nurseries?
We ship large plants in 1-5 gallon-sized containers that tend to weigh more. Many of our plants are 3-4'! Plants that can ship in 12"x12"x36" box or smaller are shipped by "Actual Weight" by UPS. Plants that require a 12"x12"x48" are shipped by "Dimensional Weight".

What do I do if my order arrives damaged?
You and those who receive your gift plants must be thrilled. Ecolage plants are guaranteed to be healthy, true to name, and arrive safely. Should our plants fall short of your expectations upon arrival, we'll restore your confidence with either an appropriate replacement or a full refund whichever you prefer. Please call us toll free at 1-866-562-8088 from 9am-3pm CST, Monday-Thursday, or you can email us and we will promptly address your concerns. Click here.

Can orders be picked up at Ecolage?
Yes. Please call toll free 1-866-562-8088 - 9:00am -3:00pm CST, Monday-Thursday, or you can email us - click here - to schedule a pick up.

When are gift certificates shipped?
Gift certificates are shipped via USPS First Class free of charge and within 1-2 days of order receipt. Email Gift Certificates are sent the same business day*. * Arrival depends on recipient's email system.

Questions + Comments about shipping?
Please call toll free 1-866-562-8088 - 9:00am -3:00pm CST, Monday-Thursday,
or email us. Click here.