At Ashley Schenkein Jewelry Design each piece is made custom to order and in extremely limited quantity. We prefer to limit the quantities to ensure that you receive a piece that is unique and of very high quality. With that being said, each piece will have subtle variations in detail and finish due to the unique qualities of the individual stones and handcrafted nature. We are certain that you will receive a piece that is very special.
Shipping & Terms As each piece is custom made to order, please allow for 5 - 7 business days (i.e.: Monday - Friday) after order is placed for shipment. In other words, if the order is placed on Monday, please expect it to ship that following Friday - Tuesday. If we are able to fill your order sooner, we will always send it out as soon as possible.
**All of the products on our web site will take 5 - 7 business days to ship out after order is placed. Please take this into consideration when time is a factor. Please contact us directly if you need something sooner and we will do our best to accommodate your desires.
Ashley Schenkein Jewelry Design,LLC ships via: USPS First Class insured up to the total amount of what is being shipped.
Please feel free to contact us to inquire about the status of your order.
Please note: After your package has shipped, Ashley Schenkein Jewelry Design, LLC is not responsible for the speed of delivery, packages that are undeliverable, etc. Please make sure your shipping address is correct.
Web site Store Hours We are open Monday through Friday. Any orders placed after 5pm MST on Friday will be processed the following Monday. The order will then be placed and will take 5-7 business days for order to ship. International Orders At Ashley Schenkein Jewelry Design we are more than happy to ship internationally. Upon checkout you will receive a shipping estimate. This is only an estimate and will be adjusted upon final processing of your order. You will be notified of the price as well as the carrier we will use. Please keep in mind that you will be responsible for any taxes or duties incurred by the destination country.
Payment Ashley Schenkein Jewelry Design, LLC accepts payments through Visa, MasterCard, American Express, and Discover for your convenience. Your payments are run through Quickbooks, a secure payment gateway to ensure your shopping security.
Taxes Shipments within Colorado will need to pay a sales tax rate of 2.9%. All orders shipped outside of Colorado do not pay sales taxes.
Return Policy If you are not happy with any item you have purchased online, you may return it to us within 10 days of receipt. The item must be shipped to us in the original packaging with a copy of the receipt, in pristine & unworn condition and prepaid via insured mail. C.O.D. deliveries are not accepted. We will credit you for the amount of the item returned minus the shipping charges.
Please send returns to: Ashley Schenkein Jewelry Design, LLC Attn: Returns 3848 Vallejo St., Unit B Denver, CO 80211
Any item you have special ordered is not returnable. This includes all of the stamped collection.
This policy is only for items purchased on our web site. If you have purchased an Ashley Schenkein Jewelry Design piece at one of our retailers, you will have to go to that retail location and their return policy will apply.
Special Orders Please contact us if you need a special size or a different metal in a particular piece. In many instances we will be able to accommodate your requests.
Gift Wrapping At Ashley Schenkein Jewelry Design we offer beautiful, contemporary gift wrapping. We place each piece of jewelry in an individual gift box unless notified otherwise. If for any reason you would like us to securely package more than one piece in a box, please let us know. We are always striving to do our part in limiting our carbon footprint on the environment. One way that we achieve this is by using all recycled gift boxes that do not compromise the beauty and design of the packaging.
Conflict Free Diamonds & Sustainability As we mentioned with our gift wrapping, Ashley Schenkein Jewelry Design is always striving to lessen our impact on the planet. Our goal is to maintain a balance between producing the highest quality product aesthetically and integrally while minimizing the impact on the environment whenever possible. One of the ways that we achieve this is by using all conflict free diamonds. The U.S. is a participant country in the Kimberley Certification Process, which means that diamonds are not allowed to be imported into the country unless they are documented as Kimberley Certified Conflict Free Diamonds. Our primary U.S. based diamond supplier has assured us that all of the diamonds that they sell are certified conflict free. We feel that it is our duty to challenge our suppliers as we hope you will seek out information on these important practices as well.
We are also proud to incorporate other sustainable practices in our studio. Some of the key ways that we reduce our environmental impact is by producing locally and purchasing as much recycled metal as possible. We also use recycled paper and gift boxes, energy-efficient light bulbs, permanent items instead of temporary items (towels, dishes, etc.), and "green" cleaning products. We reuse packaging materials, print out only what is necessary, and recycle all recyclable materials.
We are always striving to make more changes to minimize our impact on the environment, and we applaud you for supporting these practices. As a small company these changes seem minimal to us. Although we know they can make a big difference in the end, and we have to start somewhere.
Wholesale Inquiries
*Note: We are sorry, but we do not set up consignment accounts. Please only inquire if you are interested in setting up a wholesale account.
Contact: If you are interested in a wholesale account please contact Ashley Schenkein at ashley@asjewelrydesign.com. We will respond promptly, and we will request some information from you before we can process your inquiry. We will send you more detailed information including wholesale costs and minimum purchase requirements.
Payment Terms: For all wholesale accounts, we apply net 30 payment terms. We accept certified check, business check, or credit card. We accept Visa, MasterCard, Amex, and Discover for your convenience.
Delivery: Orders generally take 4-7 weeks to deliver from date of order. We will give you a more specific estimate of the delivery date upon receipt of order. Please be aware that high production times such as the Winter holiday season, July and August may delay delivery times. Please plan accordingly and place your orders early. Shipping and handling fees are the responsibility of the buyer and will be billed accordingly. Delivery will be made via UPS with insurance, and a signature will be required.
Cancellation: If an order is canceled prior to its shipment, the buyer will incur a 10% cancellation fee. This fee covers our time and any production prior to your canceled order. This fee will be billed accordingly.
Resale Only: Products are to be purchased for resale only. Your wholesale account is not to be used by anyone other than you or an approved representative of your company for resale from your business.
Damages: If a product is damaged in transit, we will gladly repair it. Claims must be made within 7-10 days of receipt of goods. Please contact us before returning any products.
