Phoenix Culinary Products offers the following Returns Policy:
We hand make all our products utilizing North American hardwoods. The pictures that we have selected to represent finished product are close likeness to all finished product. The color, patina, of the hardwood does vary from piece to piece. Our standard for selecting lumber is rigid. Thus, producing a beautiful piece that will stand the test of time.
Phoenix Culinary Products guarantees each piece for workmanship and will repair or replace product on an individual basis. Wood is a natural material that continues to live and breath, expand and contract long after manufacturing. If the item you have purchased is a regular stocking piece, it is fully returnable and refundable after you have received, inspected and deemed it not what you thought it was going to be. If the piece was used, then it is not refundable, but would be returnable for credit only. Custom orders are not returnable or refundable, but are guaranteed for workmanship.