Store Policies

• Standard shipping usually takes 7-10 business days for delivery.

• Shipping rates apply to continental U.S. only.  Please call for shipping rates for orders outside continental U.S.

• We can not guarantee color preference if desired color is out of stock. We reserve the right to substitute colors.

• UPS cannot ship to P.O. Boxes

• Return Policy:  If your item is damaged or defective, please return your items along with a letter of explanation and copy of your invoice to the address below:

Cool Gear International
Attn: Customer Service
10 Cordage Park Circle Suite 212
Plymouth MA 02360

Upon receipt of the package, a refund request will be forwarded to the proper department, and the refund will be processed as soon as possible.

• If you have any questions or concerns, please call us toll free at 1 800-386-3374 or email customerservice@coolgearinc.com

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