Disclaimer:

Unless otherwise specifically stated, the information contained herein is made available to the public by Skin Essential Actives. Neither the FDA, Skin Essential Actives nor any other agency or entities thereof, assumes any legal liability or responsibility for the accuracy, completeness, nor usefulness, or usage of any information, product or process disclosed. 

Reference herein to any specific commercial product, process, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by Skin Essential Actives or any entities thereof. 

All products may or may not be purchased by Skin Essential Actives as a pharmaceutical grade material. When repackaging the product for our customers, the product grade reverts to technical grade. Skin Essential Actives does not operate in a registered laboratory; as such the pharmaceutical grade automatically becomes technical grade regardless that it was pharmaceutical grade upon delivery. We ship raw materials in jars, bottles or bags which have been sterilized and all work areas are sterilized to guard against any contamination. 

Policies Regarding Purchases of Actives or Equipment 

Active ingredients are sold as is. We strongly suggest that when first testing an active, to purchase a small amount. We will not refund purchases on full size actives nor samples due to incompatibility. If an order is canceled after it has already been shipped, we will not refund the cost until the package is returned unopened, less the shipping charges SEA has incurred.

Equipment will be tested before leaving SEA and functional. If there is a problem with electronic equipment or it has been damaged in transit. Inform us as quickly as possible so that we may resolve the problem. SEA will not be held responsible for damages due to transit.

In the highly unlikely event the something is claimed missing from the order. You will please immediately inform SEA with a picture of the order and the said missing component. We will not refund nor reship without those basic requirements being met and that will remain at our discretion. 

Claims 

In the unlikely event that any liquid product should leak during transit, due to pressure changes during flight SEA will not be responsible. We are not responsible for leakage as a result of transport. The bottles are strong and sealed with PVC tape, sealed in bags and bubble wrapped. We will require picture evidence of the article should there be a leak before we consider a refund  as part of product lost or credit at SEA and that remains at our discretion. Our liquids are sealed in plastic bags and should not affect any other products.

Shipping Policy 

All shipments will be sent registered mail or via EMS with a tracking number. This will allow you to track your shipment. Registered mail cost is automatically calculated into the shipping costs and is the same price regardless of the weight of shipment.  We ship with EMS and the local post which is extremely efficient. Should you prefer DHL or Fed Ex, that too can be arranged, it is far more expensive and not better. EMS and Registered mail require signature upon receipt of shipment. If you are making a large order, please consider the EMS option as it is often not more expensive.

Frequently Asked Questions:

1. Q: How can I view the status of my order?
    A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

2. Q: What are your shipping costs?
     A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming  your order.

3. Q: Do you ship world wide?

     A: Yes. SEA ships globally.

4. Q: Where is my order?

     A:: SEA can track the shipment from post to flight # and date your order left the country. Problem tends to arise in Canada and the USA , as the postal systems  seem to have a problem with data entry. No data entered on the receiving end, means that SEA cannot help you locate it. Solution: Go to your local post with the tracking number and Demand that they track it. That is what REGISTERED MAIL is for. Often times, US post states it " Never left Taiwan" False. It was .sent exactly as your confirmation  states. Amazingly, the order appears within 48 hours.

Go Back