Terms and Conditions

Exchange Policy

If you are not satisfied with your purchase we will gladly accept exchanges.

Acceptable exchanges are items that have not been worn, washed, damaged, or altered in any way. Merchandise must be in original condition and all tags must still be attached.

All sale items are final!

Exchanges must be postmarked and prepaid within 14 days of the original ship date. Flipsidehats.com is not responsible for missing items or packages, so we suggest you send your package insured and tracked.

Exchanges must be sent to 135 NE 57th st, Portland OR 97213. Please include the provided return/exchange form.

Please include the provided return/exchange form.

For exchanges, please provide a description of the desired item, including size and color. If the item is unavailable a store credit in the amount of the item will be issued and we will contact you via email.

Your approved exchange will be processed once we have received your order.

We recommend that you email customer service to ensure item availability.

Shipping Rates and Procedures

We use UPS and USPS to ship to the US.  We ship standard UPS Ground but if you would like your purchase sooner please call us for shipping details.

$5 flat rate priority shipping via USPS

International Orders

Flipsidehats.com is happy to ship orders anywhere in the world via USPS Global Express. Shipping fees are determined by order amount and ship to address. The receiver is responsible for all customs fees. To place an international order please call 503.819.5575 or email kori@flipsidehats.com

Order Processing

If your order is placed Monday through Friday before 4:00 pm PST it will be processed and shipped within 48 hours. If your order is placed on Saturday or Sunday it will be processed on the following Monday. Orders will not be processed on major US holidays such as Thanksgiving, Christmas Day and New Years Day.

Canceling/Modifying Orders

If you have placed an order and would like to make any modifications or cancellations please make them before the order has been processed. Please email kori@flipsidehats.com for any changes.

Order Fulfillment

We are not able to guarantee items, if an item is sold out the customer will be notified immediately via email or telephone. Orders with sold out items will either be voided or the amount of that item will be credited back to the original card, and the order will be sent partially fulfilled.

Contact www.flipsidehats.com

Email: kori@flipsidehats.com

Locally: 503.819.5575

By Mail: 135 NE 57th St, Portland Oregon 97213

Forms Of Payment

We accept Visa, MasterCard, American Express, and Discover.

Gift Certificates & Store Credit

Habit gift cards will be mailed to the recipient in a box and may be personalized. Gift certificates may be redeemed in person or online. Gift certificate are valid for one year from the date of issue. If the purchase is less than the full amount of the gift card, the balance will remain on the gift certificate to use for future purchases. Gift certificates are not eligible for refunds.

If an item has been returned for store credit, the amount will be placed on a gift certificate. Store credits are valid for one year from the date issued and are not eligible for refunds.

Wholesale & Resale Inquiries

Vendor inquiries can be submitted to kori@flipsidehats.com

Local to the trade

We offer finer stores the opportunity to work with us wholesale. 15 piece minimum orders, seasonal change outs, merchandising rack, pos information.  Unique one of a kind inventory from reclaimed, modern and eco materials.

North America Wholesale

We offer the finest collections made exclusively for your business. Quick turn around for seasonal and promotional merchandise.  Let us help you personalize exclusive fabric, detailing, color, size and quantity.  Contact Us <mailto:kori@flipsidehats.com> to arrange for pricing and more information. 

Special Orders

We would like to be able to accommodate any special orders you may have. Please email kori@flipsidehats.com with the style, size and time frame you wish to order. You will be contacted via email or telephone as soon as possible.

Flipside Hats is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to kori@flipsidehats.com with 'unsubscribe' as the subject line.

Flipside Hats does not sell, trade or rent your personal information to others.