FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: When can I expect my backorder to be filled?
A: Apparel items are typically shipped within 14 business days. Decoys and taxidermy items will be added to a backorder list and shipped according to order date. When we recive your backorder we will contact you with an estimated shipment date.

Q: Can I place my order over the phone with a team hazel creek representative instead of online?
A: Of course. All inventory items are available for phone orders. You can contact us at 1-660-488-5688.

Q: How can I order one of the custom taxidermy mounts featured on your site?
A: You can give us a call at 1-660-488-5688 and we can gather the necessary information so that we may determine what the freight and shipping charges would be for the item you are interested in.

Q: What is your Returns Policy?
A: Please see our 'Our Policies' page.

Q: How are the taxidermy items packaged and shipped?
A: We build custom crates for all taxidermy items. We ship all items that fit within the UPS required dimensions, ground and will incur the applicable crating and shipping fee. Any taxidermy crate that will not ship UPS is sent freight through a trucking company and will incurr the applicable crating and trucking fee .

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